Customer Water Leak Appeal and Adjustment Form
OMWD is pleased to deliver high-quality water to your home or business. You are billed for all water that is delivered to your property through your water meter. It is important to regularly maintain your plumbing and irrigation lines, fixtures such as sinks and toilets, and appliances to ensure against unanticipated water consumption on your property.
In the event of a private leak, OMWD may make adjustments to variable water charges for a billing period in which an apparent water loss occurred due to a broken pipe and/or plumbing fixture that caused exceptionally high water consumption compared to consumption history for the property during the same billing period.
Any adjustments made to water charges are at the sole discretion of OMWD and are provided as a courtesy to its customers. OMWD has incurred costs to purchase, treat, and deliver water to your property, whether the water was inadvertently wasted or not, and these costs cannot be redistributed among other OMWD customers. Courtesy adjustment requests may be accommodated once every 60 months and are calculated strictly based on the volume of water wasted. Any approved adjustment will not account for the costs affiliated with a repair, system access charges, or any other fees associated with fixing a leak. As such, customers are advised to consider this request form for large-volume water waste incidents only, as minor leaks will generate minimal relief.
To request an adjustment to your water account, please fill out the form below in its entirety.
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