Customer Portal Enhancement

Background

OMWD provides its customers with an online portal that allows customers to enroll in paperless billing, set up automatic payments, view their consumption, set up usage alerts, and more. An enhanced version of the customer portal launched December 19, 2022 to improve the user experience for OMWD customers.

Benefits

The new portal offers the same services as before, along with several new features including:

  • More autopay options, including ability to set up autopay with a credit card.
  • Automatic notification if payment card is about to expire.
  • No maximum payment amount on credit card payments.
  • Optional text message notifications.
  • 24-month bill history.
  • Available in Spanish.
  • Optional reminders of pending payments and/or past due balances.
  • Consolidated customers (e.g., homeowner associations with several meters) will be able to see one summary payment for multiple accounts, view monthly statements online for all accounts, enroll in autopay, update payment information, and view water consumption.
  • Payments made by credit card no longer have a maximum payment amount of $350. The convenience fee will change from $5.00 for payments up to $350 to 2.85 percent of the transaction amount, with no limit on the payment amount.

What to expect?

Current users will need to reset their password the first time they log into the new system and update any bookmarks they may have saved. Current users’ account information, including autopay enrollment, will be automatically transferred and no action is required by the user.

Note: The portal was unavailable December 15 through 18, 2022 while the old version was upgraded to the new version. Payments due 12/16/22 will not be assessed a late fee if payment is received before 1/3/2023.