OMWD is committed to minimizing all of its operational costs while maintaining a high level of customer service.
OMWD customers receive billing statements on a monthly basis. There are several payment options available. See below for information about water rates and fees.
Payments not received by the 7th of the month following the payment due date will be considered delinquent and will be subject to a 5% delinquent penalty. At least 15 days prior to discontinuance of service due to non-payment of water bills, OMWD will mail delinquent notices to customers with past due balances of greater than $25.00.
Customers with balances due more than 12 days past the delinquent date will receive a 48-hour shut-off notice and will be assessed a $10.00 posting fee. An increase to this fee
will be considered by the Board of Directors at its March 2015 meeting. OMWD Customer Service representatives will attempt to contact all delinquent customers within 24 hours of scheduled water service shut-offs.
Customers planning to relocate from their current residence should contact OMWD to close their accounts at least three days prior to moving. Customers are responsible for their accounts until OMWD is officially notified. Customers planning extended vacations may pay their water bills in advance to avoid late fees and possible water service shut-offs.
Last Updated on Wednesday, 18 February 2015 12:38